Terms & Conditions

Booking Deposit:

A non-refundable booking deposit of 30% of the total rental cost of the property plus a non-refundable €45 booking fee is required at the point of booking.

No invoice or letter of confirmation can be dispatched to you until the booking deposit has been received.

We reserve the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on-line booking is made to pay the balance of the booking deposit required. Callers who book via call centre via our reservations department will be required to pay the increased booking deposit at the point of booking.

Balance of Payment:

Full payment of holiday home rental must be made to us, no later than eight weeks prior to the rental commencement date. Upon receipt of the balance due, clients will receive arrival instructions. Late payments may result in the Holiday Home booking(s) being cancelled without advance client notification. In the case of special offers the balance due date may differ.

Change to your Booking:

In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €50. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.

Method of Payment:

We accept payment by Debit or Credit Card, Pay Pal or Bank Transfer. Payments by cheque or Postal Orders are not accepted.

Cancellation by Customer:

In the event that you wish to cancel your holiday home reservation, the following charges will apply:

On all reservations:  Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €50 to cover administration costs.

8 - 4 weeks before date of arrival:  In all cases the Booking Fee is non refundable, 50% of the total booking value ( Exc Booking Fee ) is withheld plus €50 administration fee. 

4 - 2 weeks before date of arrival: In all cases the Booking Fee is non refundable,  75% of the total booking value ( Exc Booking Fee) is witheld plus €50 administration fee. 

Less than 2 weeks before arrival date: The Booking Fee is non refundable and 100% of the total booking value

We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday.

Utility Charges:

Gas, heat and electricity are extra charges which are based on a meter reading done on site and payable on departure to the On-site Manger. Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. Breakdown of these charges are available from the Owner/On-site Manager

Mandatory Security Deposit:

A refundable security deposit of €200 (per property) must be paid upon check-in to your holiday home.

This will be pre-authorised on your debit or credit card upon arrival and automatically released off your card after departure. Payment by debit cards will charge €200 to your bank account which is manually refunded by us within 7 days of departure.

All refunds are paid within 7 days of departure once the On-site Manager is satisfied and the terms and conditions of rental have been compiled with. Failure to leave the accommodation in a clean and tidy condition may result in the loss of all or part of your security deposit.

When a rental is for longer than one week, cleaning of the house during rental must be requested from the On-site Manager and a fee may apply.

We reserve the right to charge in advance of arrival an increased mandatory security deposit of €500 at certain times of the year for examples during festivals, during certain sporting events and New Year’s etc. You will be contacted about this  prior to arrival. In the event that a customer does not wish to pay this security deposit in advance then we reserve the right to cancel their booking and refund all amounts  paid less the booking fee of €45. Please note we do not take cash mandatory security deposits due to security concerns.

On-site Managers have a ‘Payment Card Industry’ (PCI) compliant application on their mobile, smart device or tablet. This is to allow them to either pre-authorise or take a payment for the mandatory security deposit depending on the card provided. 

The above process is for ensure that we protect our guests card details by complying with the regulations concerning the processing & retention of card details by banks and the GDPR data retention regulations.

Arrival & Departure Time:

You must call your On-site Manager with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your On-site Manager in your directions provided above. Specific arrival and departure times are outlined on the direction sheet. These times must be strictly adhered to. Failure to notify the On-site Manager of a late arrival may result in your reservation being cancelled.

Please call your On-site Manager 48 hours before your arrival date to confirm your arrival time and key collection arrangements. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Right to Decline:

We reserve the right to refuse, alter or cancel a booking, even after receipt of final payment.

In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

Behaviour:

We reserve the right to terminate this contract if the behaviour or conduct of the consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.

Pets:

Unfortunately we do not allow pets to stay at the cottages.

Liability:

Wild Burren Cottages, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failure to register a complaint while on site may invalidate a future claim. Failing a satisfactory solution, you should contact Wild burren cottages and a written complaint should be logged within 14 days of departure.

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Wild Burren Cottaes are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

Bed Linen & Towels:

Bed linen and Towels are supplied free of charge in all of our properties. ExtraTowels are available however are subject to a charge of €3 per set. When a holiday home is rented for more than one week, you may liaise directly with the on-site Manager if fresh bed linen and towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Cots and highchairs are available but must be booked in advance, please note charges may apply in some locations. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us.

Disabled Persons:

It shall be the consumer’s responsibility to disclose, prior to booking, to Trident Holiday Homes any physical or mental condition of a member of his party which may be relevant. Wild Burren Cottages reserves the right to decline or provide a cottage for a disabled person where in our mind; the cottage would be inconsistent with the special needs of a disabled person. Please not that there is no wheel chair access to the cottages.

Group Bookings:

Wild Burren Cottages does not accept bookings from groups of parties under the age of 25, or hen/stag parties unless otherwise agreed in writing.

We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.

For group bookings, the refundable mandatory security deposit per house booked must be paid prior to arrival to our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the On-site Manager has confirmed to us that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 house.

Age Restrictions:

No guest under the age of 25 can book a cottage. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.

Confirmation of Bookings:

All bookings are subject to availability. In the unlikely event of us been unable to allocate you the house that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.

Online Bookings:

In the event your booking was made on our website) please note the email you receive on booking is not a final booking invoice. We reserve the right to decline such bookings up until we issue a final written invoice.